Orders and confirmation
An inquiry, cart, message, or automated estimate is not a confirmed order. An order is confirmed only when SweetNay accepts the details, confirms availability, and receives any required payment or deposit.
Terms and Conditions
These terms apply when browsing the SweetNay website, joining SweetNay Club, using coupons, submitting an inquiry, or placing an order for pickup, delivery, custom work, or event service.
Pricing, taxes, and fees
- Prices are listed in Canadian dollars unless stated otherwise.
- Applicable taxes, delivery, setup, rush, customization, venue access, and packaging fees may be added before payment.
- Website prices and cart totals may be estimates for custom or event work until SweetNay confirms final scope.
Payment
Payment may be processed through Stripe or another approved provider. SweetNay does not ask customers to send full card details by email, social message, or chat. Orders may be paused or cancelled if required payment is not completed by the agreed deadline.
Customer responsibilities
- Provide accurate contact information, date, time, address, venue access notes, guest count, serving needs, and dietary concerns.
- Review the order summary, size, servings, design direction, pickup or delivery details, and policy links before payment.
- Store and serve perishable products according to SweetNay instructions after pickup, delivery, or setup.
Changes, cancellations, and refunds
Changes may affect price, timing, availability, design, delivery, setup, and refund eligibility. The Refunds and Cancellations page explains cancellation windows and how quality concerns are handled.
Allergens and food safety
Products may contain or come into contact with milk, eggs, wheat, soy, peanuts, tree nuts, sesame, and other allergens. Customers must share allergy and dietary needs before confirmation. SweetNay may decline requests that cannot be prepared safely.
Website and AI assistant use
Customers may not misuse the website, attack security controls, submit false information, scrape content, interfere with checkout, or use the assistant for abusive or unlawful requests. AI assistant replies are planning support only and do not replace SweetNay's final order confirmation.