Storefront orders
Standard desserts, savory trays, boxes, and ready-to-order items may be cancelled for a full refund until production begins. Orders cancelled after production starts may be eligible for a partial refund at SweetNay's discretion.
Refunds and Cancellations
SweetNay prepares perishable food and event items to order. This policy explains how changes, cancellations, refunds, delivery issues, and quality concerns are handled.
Custom and event orders
Custom cakes, event trays, dessert tables, setup services, and large orders require confirmation of scope, date, guest count, design, and payment terms. Deposits secure the booking date and cover planning, sourcing, and preparation time.
Cancellation windows
- 7 or more days before pickup, delivery, or setup: refundable balance after any agreed deposit.
- 3 to 6 days before pickup, delivery, or setup: partial refund may apply based on work completed.
- Less than 72 hours before pickup, delivery, or setup: orders are generally non-refundable.
Quality concerns
If an item is incorrect, damaged before handoff, or does not match the confirmed order, contact SweetNay the same day with the order reference and photos. Depending on the issue, SweetNay may offer a replacement, store credit, partial refund, or refund.
Pickup, delivery, and setup
Customers are responsible for being available at the agreed time and location. Missed delivery windows, incorrect addresses, restricted venue access, or late customer changes may require a new delivery fee or may make the order non-refundable.
Perishable products
After pickup, delivery, or event setup is accepted, refunds are limited because food safety and storage conditions are outside SweetNay's control. Store items as instructed and serve within the recommended time window.